Everything you need to know about how we pack, dispatch, and deliver your PVC cards across West Bengal.
1–2 Day Dispatch3–7 Day DeliveryWest Bengal CoverageTracked Shipment
Effective Date
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01
Order Processing & Dispatch
Once your order and document are received and verified, we begin the printing process immediately. Our typical workflow is:
Step 1
Document Received & Verified
We review your uploaded document for print quality and clarity before proceeding.
Step 2
Printing — 1–2 Working Days
Your PVC card is printed on 800 Micron PVC with HD+ print technology.
Step 3
Dispatched via Courier
Your card is securely packaged and handed to our courier partner for delivery.
Step 4
Delivered to Your Doorstep
You receive your PVC card within the estimated delivery window.
WORKING DAYS
Dispatch timelines refer to working days (Monday to Saturday), excluding public holidays.
02
Estimated Delivery Timeline
1–2
Days to Print
3–7
Days Delivery
4–9
Days Total
Total estimated time from order placement to delivery is 4–9 working days depending on your location within West Bengal. Remote or interior locations may require additional time.
ESTIMATED ONLY
These are estimated timelines. Actual delivery may vary depending on courier performance and your location.
03
Delivery Area
We currently deliver across all districts of West Bengal, India. Our primary service area includes:
All major cities and towns across West Bengal
Rural areas and gram panchayat regions (subject to courier coverage)
All 23 districts including Kolkata, Howrah, Nadia, Murshidabad, Malda, Darjeeling, and more
OUTSIDE WEST BENGAL
For orders outside West Bengal, please contact us before placing your order to confirm availability and shipping cost.
04
Courier Partners
We ship via trusted courier and postal services to ensure safe and timely delivery:
India Post — speed post and registered post services
Delhivery — for faster courier delivery where available
Other courier partners as per availability and your location
COURIER SELECTION
The courier partner is selected based on your delivery location and current availability. We always choose the most reliable option for your area.
05
Order Tracking
Once your order is dispatched, we will share your tracking number via WhatsApp or the contact number provided at the time of ordering.
Tracking number shared via WhatsApp after dispatch
Use the tracking number on the courier's official website or app
You can also use our website's Track Order page for updates
TRACKING DELAY
Tracking information may take up to 24 hours to appear on the courier's tracking system after dispatch.
06
Shipping Charges
Shipping charges are calculated based on the weight of your order, delivery location, and the courier service selected. The shipping cost is displayed at checkout before payment.
Shipping charges are clearly shown before you confirm payment
Bulk orders may qualify for reduced or subsidised shipping rates
Contact us for bulk order shipping rates and special pricing
07
Packaging
Every order is packed with care to ensure your PVC card arrives in perfect condition:
Rigid card sleeve to prevent bending during transit
Bubble wrap or foam padding for extra protection
Sealed outer envelope or box to protect from moisture
Clear address labelling to avoid misdirection
SAFE DELIVERY PROMISE
We take every possible step to ensure your card arrives undamaged and in perfect print condition.
08
Delivery Issues
Damaged on Arrival
If your order arrives damaged, please contact us within 48 hours with an unboxing video as proof. We will investigate and arrange a replacement or refund as applicable.
Non-Delivery
If your order shows as delivered but you have not received it, please contact us within 24 hours. We will raise a complaint with the courier on your behalf.
Wrong Item Delivered
If you receive an incorrect item, contact us within 48 hours with photo or video proof. We will arrange a prompt replacement.
VIDEO PROOF MANDATORY
An unboxing video is mandatory for all damage and wrong-item claims. Claims without video evidence cannot be processed.
09
Address Accuracy
It is the customer's responsibility to provide a complete, accurate, and deliverable address at the time of ordering. This includes:
Full house/flat number, street, and locality name
Post office name, district, and state
Correct 6-digit PIN code
Active contact number for the delivery person to reach you
WRONG ADDRESS
We are not responsible for failed or returned deliveries due to incorrect, incomplete, or unreachable addresses provided by the customer.
10
Delivery Delays
While we make every effort to dispatch and deliver on time, delays may occasionally occur due to:
Public holidays, strikes, or natural disasters
Remote or hard-to-reach delivery locations
High-volume periods or courier operational issues
Extreme weather conditions
In such cases, we will inform you of the delay as soon as possible and do our best to minimise any inconvenience.
NOT OUR CONTROL
We are not liable for delays caused by external factors beyond our control including courier operations, public holidays, or natural events.
11
Contact Us
For any shipping-related queries, tracking assistance, or delivery issues, please contact us through our official channels. We respond promptly during working hours.