We strive for complete satisfaction. Read our policy carefully before placing your order.
2-Hour Cancellation Window3–5 Day Refund48hr Damage ReportFair & Transparent
Effective Date
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01
Order Cancellation Policy
When Can You Cancel?
Orders can be cancelled within 2 hours of placement, provided that printing has not yet commenced
Once printing has begun, cancellation is strictly not permitted under any circumstances
All cancellation requests must be submitted promptly via our official contact details
How to Request a Cancellation
To cancel your order, please contact us immediately via WhatsApp or Phone. Please mention your order details and contact number when raising a cancellation request.
IMPORTANT
Once printing has commenced, no cancellation is possible under any circumstances, regardless of the reason.
02
Refund Policy
Cases Eligible for a Refund
Refunds will be issued if:
A printing error occurred on our part during production
The order could not be processed or fulfilled for reasons on our end
The item received was incorrect or different from what was ordered
Cases Not Eligible for a Refund
No refund will be provided if:
An incorrect, unclear, or invalid document was uploaded by the customer
Wrong or incomplete details were provided at the time of ordering
The customer changes their mind after printing has commenced
Minor colour variation due to natural screen-to-print differences
Order delayed or lost after dispatch due to courier or postal service
Cancellation requested after the 2-hour window or after printing began
03
Replacement Policy
Damaged Item During Delivery
If your order arrives damaged, we will arrange a replacement subject to the following conditions:
Damage must be reported within 48 hours of receiving the order
An unboxing video is mandatory as proof — claims without video proof will not be accepted
Replacement processed after verification and confirmation by our team
Wrong Item Delivered
If you receive an incorrect item, contact us within 48 hours with photo or video evidence. We will verify and arrange a replacement or refund as applicable.
VIDEO PROOF REQUIRED
An unboxing video is mandatory for all damage or wrong-item claims. Claims without video proof cannot be accepted.
04
How Refunds Are Processed
All approved refunds credited back to the original payment method
Processed within 3–5 working days from the date of approval
You will be notified once your refund has been initiated
Additional time may be needed depending on your bank or payment provider
REFUND TIMELINE
Approved refunds are processed within 3–5 working days from approval. Bank processing times may vary.
05
Non-Refundable Situations
For complete clarity, refunds will not be issued in the following situations:
Customer uploaded wrong or unclear documents
Customer provided incorrect shipping or personal details
Customer changed mind after printing began
Minor colour or finish variation due to screen-to-print differences
Delivery delays or losses caused by courier after dispatch
Damage caused after delivery has been confirmed
06
How to Raise a Request
To raise a refund or replacement request, contact us via WhatsApp or Phone. Please include the following:
Your full name and contact number
Order details and date of purchase
Clear description of the issue
Supporting photo or unboxing video proof where applicable
CardCare Solution is committed to fair, transparent, and honest service. We handle every refund and replacement request with care and sincerity. Our goal is to resolve any genuine issue as quickly and smoothly as possible.
We appreciate your trust and thank you for choosing CardCare Solution.
OUR COMMITMENT
Every genuine issue will be addressed fairly and promptly. Your satisfaction is our priority.