01
Order Cancellation Policy
When Can You Cancel?
Orders can be cancelled within 2
hours of placement, provided that printing has not yet commenced
Once printing has begun,
cancellation is strictly not permitted under any circumstances
All cancellation requests must be
submitted promptly via our official contact details as listed on the website
How to Request a Cancellation
To cancel your order, please contact us immediately via WhatsApp or Phone as listed
on our contact page. Please mention your order details and contact number when raising a cancellation request
so we can assist you quickly.
⚠️
IMPORTANT
Once printing has commenced, no cancellation is possible under any
circumstances, regardless of the reason.
02
Refund Policy
Cases Eligible for a Refund
Refunds will be issued if:
A printing error occurred on our
part during production
The order could not be processed
or fulfilled for reasons on our end
The item received was incorrect
or different from what was ordered
Cases Not Eligible for a Refund
No refund will be provided if:
An incorrect, unclear, or invalid
document was uploaded by the customer
Wrong or incomplete details were
provided at the time of ordering
The customer changes their mind
after printing has commenced
Minor colour variation occurs due
to natural screen-to-print differences
The order was delayed or lost
after dispatch due to the courier or postal service
The cancellation request was made
after the 2-hour window or after printing began
03
Replacement Policy
Damaged Item During Delivery
If your order arrives damaged, we will arrange a replacement subject to the
following conditions:
The damage must be reported
within 48 hours of receiving the order
An unboxing video is mandatory as
proof of damage — claims without video proof will not be accepted
The replacement will be processed
after verification and confirmation by our team
Wrong Item Delivered
If you receive an incorrect item, please contact us within 48 hours of delivery
with supporting photo or video evidence. We will verify and arrange a replacement or refund as applicable.
📹
VIDEO PROOF REQUIRED
An unboxing video is mandatory for all damage or wrong-item claims.
Claims submitted without video proof cannot be accepted.
04
How Refunds Are Processed
All approved refunds will be
credited back to the original payment method used at the time of purchase
Refunds will be processed within
3–5 working days from the date of approval
You will be notified once your
refund has been initiated
Depending on your bank or payment
provider, it may take additional time for the amount to reflect in your account
✅
REFUND TIMELINE
Approved refunds are processed within 3–5 working days from
approval. Bank processing times may vary.
05
Non-Refundable
Situations
For complete clarity, refunds will not be issued in the following situations:
Customer uploaded wrong or
unclear documents
Customer provided incorrect
shipping or personal details
Customer changed their mind after
printing began
Minor colour or finish variation
due to screen-to-print differences
Delivery delays or losses caused
by courier or postal services after dispatch
Damage caused after delivery has
been confirmed
06
How to Raise a Request
To raise a refund or replacement request, contact us via WhatsApp or Phone as
listed on our contact page. Please include the following when contacting us:
Your full name and contact
number
Order details and date of
purchase
Clear description of the
issue
Supporting photo or unboxing
video proof where applicable
Raise a request now
Mon–Sat · 9AM–7PM IST · West Bengal
07
Final Note
CardCare Solution is committed to fair, transparent, and honest service. We handle
every refund and replacement request with care and sincerity. Our goal is to resolve any genuine issue as
quickly and smoothly as possible.
We appreciate your trust and thank you for choosing CardCare Solution.
✨
OUR COMMITMENT
Every genuine issue will be addressed fairly and promptly. Your
satisfaction is our priority.
